Link Up:
Mastering Business Correspondences

Workshop Nearest Date: May 14-15, 2025​

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​Investment Fee:  IDR 5,050,000 nett

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​Format: In-person​

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Duration: 2 Days | 6 hours | 10AM - 4PM​

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​​Location: JP Live! Space​

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Address: The Jakarta Post Building 5th Floor, Jl. Palmerah Barat No 142-143, Jakarta 10270

 

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Workshop Description

This 2-day workshop equips professionals with practical techniques to master professional email writing, customer service correspondence, and meeting documentation.

 

Participants will learn to write clear, professional, and persuasive communications, enhancing their ability to handle workplace challenges and build strong professional relationships.

 

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Workshop Goals / Learning Outcomes

The workshop is designed to deliver the following key learning outcomes for participants:

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• Master Professional Email Writing
  Learn to craft well-structured, clear, and audience-focused emails that leave a lasting positive impression.

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• Enhance Customer Service Skills
  Develop the ability to handle customer inquiries and complaints effectively, using empathetic and solutions-focused language.​
   

• Document Meetings and Memos Effectively
  Gain techniques to capture and organize key points in meeting minutes and memos for clear and actionable communication.

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​Participation Policy

We are committed to providing a productive and engaging learning environment for all participants.

 

We kindly request adherence to the participation policy which highlights punctuality, active participation, healthy discussion and for the participants to come prepared to engage with the workshop materials and participate in activities.

 

This includes completing any pre-workshop assignments and being ready to share ideas and work during the sessions.

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What You Will Learn

 

​​Day One: Impactful Inboxes

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• Module #1: Professional Email Writing
   

  • Crafting clear and purposeful emails
     

  • Email etiquette and tone
     

  • Adapting to different audiences
     

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• Module #2: Writing for Customer Service
   

  • Writing to address inquiries
     

  • Handling complaints through writing
     

  • Building relationships through writing
     

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Day Two: Minutes and Memos​

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• Module #3: Essentials of Meeting Minutes
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  • Purpose and structure of effective meeting minutes
     

  • Capturing key points effectively
     

  • Understanding how to summarize​​

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• Module #4: Writing Effective Memos
   

  • Structuring memos for quick readability
     

  • Writing clear and actionable instructions or updates
     

  • Refining key points for clarity

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Who Should Attend

The Link Up: Mastering Business Correspondences is designed for:​

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• Professionals in customer service, administration, project management, and operations who need to communicate clearly and efficiently.
   

• Team leaders and managers responsible for documenting meetings, creating updates, and engaging with internal or external stakeholders.
   

• Anyone seeking to enhance their written communication skills for professional growth and improved workplace relationships.

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Why It’s Worth Your Time and Investment
 

• Practical Focus
  Gain hands-on experience with exercises tailored to real-world business scenarios.
   

• Universal Application
  Develop communication skills essential for all industries and roles, from entry-level to leadership.
   

• Immediate Results
  Learn techniques you can apply immediately to improve clarity, professionalism, and effectiveness in your business writing.
   

• Professional Growth
  Gain skills that are highly sought after in marketing, communications, and business industries.
   

• Certification of Completion
  Participants receive a certificate, enhancing their professional credentials.

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The Benefits

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• 1-Year Subscription
  Each participant will receive a 1-year digital subscription to The Jakarta Post.
   

• Exclusive Access to Workshop Materials
  Participants will receive a Learning Kit composed of printed learning materials.

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Workshop Date

 

• Batch 1: May 14-15, 2025
   

• Batch 2: June 11-12, 2025

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